Point of Care Installation and Support Specialist
Point Of Care Installation and Support Specialist
The Point of Care (POC) Installation and Support Specialist is responsible for initial contact, coordination, remote installation, and training for new StatStrip and StatSensor accounts. This person will perform the following tasks: Remote installation of Nova POC meters and management software on customer servers or P/Cs, provide setup instructions for meters and network communication validation, as well as software and meter configuration training, when customer systems require, coordinate with vendor partners for the interfacing of Nova meters and software onto middleware data and interface management platforms. This person will provide post implementation connectivity support and training, on-going system maintenance, and top level telephone support. He/she will coordinate and install Nova software upgrades and assist the Implementation Managers with on-site connectivity installation support.
Requirements: Requirements: BS in a technical discipline, or equivalent work experience, experience with Windows XP server 2003/2008, experience utilizing remote access (Cisco, VPN, Citrix, P/C Anywhere) services, working knowledge and understanding of Web Interfaces, Relational Databases, as well as Serial, EDI and scripted interfaces. Minimum 2-4 years experience with bedside Glucose testing and/or POC experience involving data management is preferred. Wireless device (802.11 a/b/g/n) experience a plus. This position is based in Waltham, MA.
Please email your resume in MS Word or PDF format. If you wish to enclose a cover letter, please include it in the body of your email message.