Senior Order Management Professional

Quanterix Corporation

Customer Service

January 31, 2014

Quanterix is an exciting early-stage commercial company whose mission is to develop a game-changing platform that combines proprietary single-molecule sensitivity, multiplexing and full automation with its revolutionary Single Molecule Array (Simoa) technology.  Located in Lexington, MA, the company has launched an instrument for the life sciences and diagnostics industries.   With unprecedented sensitivity, multiplex capabilities, and full automation, Simoa offers significant benefits for both research and clinical testing applications.  To continue our solid growth, we are seeking a talented and highly motivated Customer Service professional to join our growing organization.

Position Overview:

In this position, the successful candidate will have the opportunity to develop and manage all aspects of the order management process, liaising and influencing the complete order to cash cycle, including but not limited to:  processing sales orders and corresponding documentation, maintaining ERP functionality, working closely with commercial, finance and manufacturing functions and ensuring adherence to Corporate policies and procedures.  Specific responsibilities include:

  • Satisfy all customer requests and support sales staff promptly and professionally via telephone, email, web, and fax
  • Process all customer orders; review order details and proactively manage the customers experience
  • Ongoing monitoring of open orders until order is fulfilled; Send written order confirmation to customer including expected date of delivery. Expedite orders when appropriate, reconfirm delivery if "promise date" changes
  • Manage the order process using Infor SyteLine ERP functionality 
  • Assist Sales in achieving sales target through various tasks as needed
  • Coordinate with the sales and service organizations for warranty tracking and billable service activities
  • Develop and reach a level of knowledge of product lines to actively assist customer in basic technical support and be able to offer substitutions.  Attend periodic training sessions, coordinate with technical staff to ensure accuracy of information being provided
  • Independent position, liaising with commercial team and manufacturing to drive results
  • Develop necessary Standard Operating Procedures for the order management process at Quanterix
  • Participate in development of WEB store functionality
  • Responsible for Customer file and Product file
  • Manage order fulfillment metrics 


  • Significant order management experience required;  experience developing and implementing  order management policies and procedures required
  • Previous experience with ERP/CRM applications required (sales force .com experience a plus)
  • Previous experience in the Life Science  industry preferred
  • Accounting or Finance background is preferred
  • High level of Computer Literacy is necessary: MS Word, Excel, PowerPoint, Windows, Email, and Internet related programs
  • Excellent organizational skills - time, tasks, data and strong attention to detail
  • Excellent communication  skills – both written and oral
  • Independent and self-motivated - must work well independently and follow through on assigned tasks
  • Flexibility in work hours is required to accommodate workload fluctuations
  • Previous experience in reporting tools, booking, revenue tracking and forecasting will be an asset
  • Must be comfortable working within a dynamic, changing environment, wearing multiple hats when necessary

About Quanterix

Quanterix Corporation is a privately held, dynamic and growing company located in Lexington, Massachusetts. We are building a team of best-in-class scientists, engineers and business professionals that thrive in a collaborative high-energy entrepreneurial environment. We believe that the commercialization of an enabling technology with the potential to revolutionize life science research and clinical diagnostics will require the very best people working together and exchanging ideas while sharing a commitment to innovation. Quanterix is an Equal Opportunity Employer that offers a competitive and comprehensive employee benefits package, including health, dental, life insurance, a flexible spending plan, paid vacation, stock options and a 401(k) investment plan.

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  • Company Quanterix Corporation
  • Contact Name Sandy Lazzari
  • Contact Phone 6173019454
  • Email
  • Website
  • Position Location Lexington, Massachusetts
  • Job Reference Code CS-100
  • Minimum Required Education Associate's Degree
  • Minimum Preferred Education Bachelor's Degree
  • Minimum Years Experience 6
  • Career Level Experienced Non-manager
  • Size of Company in MA 50
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