Mona is the Senior Director, Member Experience for MassBio where she will be elevating the member experience, focusing on enhancing member satisfaction, engagement, and value.
Prior to joining MassBio in 2016, Mona was the Senior Membership Operations Specialist at the MSCPA where she specialized in increasing membership, member engagement, process improvement and dues and program revenue.
Mona has been the Chair of the Membership Committee and served on the Board of Directors at the New England Society of Association Executives. She has also served on the Membership Development Committee at the American Society of Association Executives.
Mona graduated the Institute for Organization Management in 2004 and became a Certified Association Executive (CAE) in 2009. She currently resides in Melrose with her husband, and cat Ella.