The stakes are high in health care. The ability to negotiate and manage conflict is crucial to guiding your organization. As the health care landscape continues to change, the need for effective leadership and communication skills for managerial stakeholders continues to be pivotal.

This online program is designed to build on your leadership and management skills. This course will empower you with cutting-edge skills and confidence to tackle the challenging situations you face as a leader. These techniques can be used by any stakeholders; be you a physician leader, practicing physician, residency director, or nurse manager.

Harvard faculty will enhance your ability to face the most complex situations and conversations with greater confidence. Instructors use a combination of learning approaches such as teaching mini case studies, interactive classroom discussions, and helping you apply newly learned skills to real work situations. 

By the end of the program, you will have built the confidence and developed the skills necessary to be more effective at managing conflict, having difficult conversations, and negotiating with others. 

In this online program, you will increase your confidence in the critical management areas of:

• Navigating conflict 
• Providing feedback 
• Skillfully approaching negotiations