Successful healthcare organizations are instituting continuous improvement programs so that patients receive the safety, high quality care, improved outcomes and positive experiences they expect. Building such a culture is not a quick fix, but a long-term commitment requiring gradual cultural change throughout an organization. This paper from KPMG Global – Building a Culture of Excellence in Healthcare — summarizes key findings and case studies from in-depth interviews with 20 senior health system leaders from across North America, Europe, the Middle East, Asia, and Australia.